Terms

 

I. Prices

For all price enquiries please contact info@protecttion.com

For all orders confirmed from the Canary Islands, Ceuta and Melilla the invoice will not include VAT and the client will be responsible for paying local taxes.

For orders confirmed from other countries within or outside of the EU the invoice will not include VAT if the client provides a valid VAT number.

 

 

II. Payment Process

In confirming an order with Protecttion the client commits to payment.  All order confirmations will include 21% VAT where applicable. For information about our delivery terms and costs please visit our shipping page.

An order confirmation will be emailed to the client and will include Protecttion’s bank details in order for the client to authorise a bank transfer which should include the order confirmation number as the bank transfer reference number. Protecttion will process the order once payment has been received. 

 

III. Delivery methods

Protecttion uses third party couriers for deliveries within Spain and countries within the EU. For clientes based in countries outside of the EU our shipping terms are EXWORKS.

More information about delivery prices and terms can be found on our shipping page. 

For all queries regarding lead times please contact info@protecttion.com

  

IV. Guarantee

All Protecttion’s products come with a 3 year guarantee for any material or manufacture defects.

This excludes wear and tear through use or ageing, modifications, incorrect storage or usage, negligence, abuse or misuse of the product.

  

V. Return of goods

In order to arrange the return of a product the client should contact Protecttion via info@protecttion.com in order to assess the reason for return, expressed by the client, and, if accepted, to organise the return process.

The return of goods are not accepted without pre-agreement from Protecttion nor with shipping charges that are not pre-confirmed with Protecttion. 

 

VI. Responsibility Limitation

It is the responsibility of the client to hold the relevant technical capabilities required to use our products.

We remind our clients that Protecttion also offers specific training for users of the Escapettor and the Wind Escapettor. More information about all of our training can be found on our training page


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